R.C.A Rubber Co. An Ohio Corporation of Akron, Ohio
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Why R.C.A. Rubber?
  • Most Comprehensive Line in the Industry
  • Proven Longevity
  • Easy to Maintain
Why R.C.A. Rubber Flooring Products

Customer Service

Return Policy

Terms and Conditions of Material Returns

  1. No returns will be authorized after 30 days of original date of shipment
2. No returns will be authorized on any material after material has been installed. Certain exceptions considered.
3. An RMA must be obtained prior to return of shipments (request by phone at 330.784.1291)
4. Returns WILL NOT be accepted without an authorized RMA
5. Unless otherwise authorized by R.C.A., freight is to be prepaid
6. If Credit is due, credit will be issued upon receipt of material that is UNUSED and in GOOD and SALABLE condition and after inspection.
7. For all material returned due to customer order error, a restocking fee of 25% will be charged
8. All material must be packed as it was shipped and according to the Handling Instructions for Material Return listed in the RMA.
9. All return shipments must be in our hands 14 days after date of RMA.
10. All returned material will not be accepted if:
    a. Freight was not pre-paid (unless otherwise authorized by RCA).
b. The RMA is not included.
c. The return is received after 14 days of RMA issuance.
d. Noticeable damage or improper handling of products.
e. The returned material is not the material originally authorized.
f. The material was returned based on a quality issue but is determined to be of acceptable quality. You will be notified and further arrangements will be made at that time. An inspection and return handling charge may be assessed.
Shipping Instructions for Material Returns
  1. All material must be secured to the pallet in such a manner as to prevent shifting and according to diagram below. Metal banding is not to be used.
2. All rolled material must stand on end.
3. All material being returned must be placed on a pallet large enough so there is no overhanging material on any side.
4. DO NOT STACK and DO NOT BREAK SHRINK WRAP (if applicable) must also appear on the material and Bill of Lading.
5. The RMA Number must be placed conspicuously on the material packaging and address label.
6. The RMA Form and a Completed Inspection Report (if applicable) must be placed in an envelope and securely fastened to the material.
Rolls must be stacked vertically
(6 roll maximum per pallet)
shrink wrapped and strapped with plastic strapping
  Rolls must be stacked vertically
(6 roll max per pallet, 2 roll max stacked)
shrink wrapped and strapped with plastic strapping
© Copyright 2016, R.C.A. Rubber Company 1833 East Market St. Akron, OH 44305-0240
Tel: (800) 321-2340 or (330) 784-1291